Doesn't Lightspeed already have gift cards?

Yes — each Lightspeed product (Retail X-Series, Retail R-Series, Restaurant O/K/L-Series, eCommerce/Ecwid) has gift card features built in, but the implementations are siloed by product. A gift card sold through Lightspeed eCommerce isn't seamlessly redeemable at a Lightspeed Restaurant POS without bridging logic, and behaviour for partial redemption, expiry, and refund-to-credit varies between product lines. Wrapped solves the cross-product problem and adds the multi-channel, wallet, voucher, and marketing capabilities the native features don't cover.

Why use Wrapped if Lightspeed Retail already supports gift cards in the POS?

Three reasons. First, you get a unified balance ledger that spans every Lightspeed product (Retail, Restaurant, eCommerce) plus non-Lightspeed channels — Shopify, Square, Heartland, Hike, Bopple, BigCommerce, WooCommerce. Second, Wrapped ships its own branded gifting storefront, so you can sell gift cards and experience vouchers without depending on any eCommerce platform. Third, Wrapped adds capabilities the native gift card features don't cover: experience vouchers, store credit / refund-to-credit at the POS, Apple/Google Wallet, marketing automation through Klaviyo / Myne / Zapier, bulk gift card generation, and a full REST API.

Does Wrapped work with all Lightspeed POS versions?

Yes — Lightspeed Retail X-Series and R-Series, Lightspeed Restaurant O-Series, K-Series, and L-Series, and Lightspeed eCommerce (Ecwid). One Wrapped account spans them all, and gift card balances are canonical at the Wrapped layer rather than siloed inside each Lightspeed product.

What if I run Lightspeed Retail and Lightspeed Restaurant at the same venue?

This is exactly where Wrapped shines — venues like golf clubs, hotels, and cellar doors that operate a retail till and a hospitality till on the same property. Wrapped maintains one canonical balance, so a card sold in the pro shop is immediately redeemable in the clubhouse, and a partial redemption at lunch shows up at the pro shop till in real time. Same applies if you add Wrapped's storefront, Apple Wallet, or a third-party eCommerce platform later.

Compare / Lightspeed gift cards

Wrapped vs Lightspeed native gift cards

By Natasha Mazey Published 27 April 2026 Last reviewed 27 April 2026

Every Lightspeed product line ships some form of gift card — Retail X-Series and R-Series, Restaurant O/K/L-Series, and eCommerce/Ecwid. The catch is that they are product-specific implementations, not a unified ledger across the Lightspeed family, and they don't extend to non-Lightspeed channels at all. Wrapped sits above every Lightspeed product, ships its own branded gifting storefront, and connects to 30+ third-party POS and eCommerce platforms — one canonical gift card balance that follows the customer everywhere.

In 30 seconds

Lightspeed native gift cards alone only make sense if you run a single Lightspeed product, all transactions happen on one POS, and your gifting needs stop at simple cash-value cards.

Choose Wrapped for cross-product sync (Retail ↔ Restaurant ↔ eCommerce), the standalone Wrapped gifting storefront, integrations with Shopify, Square, BigCommerce, WooCommerce, Heartland, Hike and Bopple, experience vouchers as a defined product, refund-to-credit at the POS, Apple/Google Wallet, marketing automation, multi-site sync, and a channel-broken-down liability dashboard. For most Lightspeed merchants this is the obvious answer.

Side-by-side

	Lightspeed native	Wrapped
Channel coverage	One Lightspeed product at a time	Every Lightspeed product + 30+ third-party POS / eCommerce + Wrapped's own storefront
Real-time omnichannel balance sync	Within one product line only	Across every connected channel — POS, eCommerce, mobile, wallet
Cross-product sync (Retail ↔ Restaurant ↔ eCommerce)	Limited / requires bridging logic	Single canonical ledger across Retail, Restaurant, eCommerce and the Wrapped storefront
Standalone branded gifting storefront (no eCommerce platform required)	Needs Lightspeed eCommerce or a third-party store	Wrapped hosts the storefront — sell gift cards and experience vouchers with no eCommerce dependency
Native POS integrations beyond Lightspeed	None	Square, Heartland, Hike, Bopple
Native eCommerce integrations beyond Lightspeed	None	Shopify, Shopify Plus, BigCommerce, WooCommerce
Cash gift cards (digital + physical)	Yes	Yes — including physical card printing and existing-stock import
Experience vouchers (defined product, dated, QR-redeemable)	Cash-value only	Native, on the same liability ledger as cash gift cards
Store credit + refund-to-credit at the POS	Limited workaround	Native, in one tap from the POS or admin
Personalisation + scheduled delivery	Basic	Full personalisation, scheduled email delivery, recipient reveal animation
Apple Wallet	Not native	Native, one-tap add
Google Wallet	Not native	Native, one-tap add
Marketing automation	Per-product email features	Klaviyo, Myne, Zapier + native gift card campaigns
Bulk gift card generation	Varies by Lightspeed product	CSV import + REST API for programmatic issuance
Multi-site / multi-venue sync	Per-store, per-product	First-class across sites, venues and Lightspeed products
Liability reporting (channel + vintage breakdown)	Basic gift card balance reports	Channel-broken-down liability dashboard, last-activity aging
REST API	Lightspeed product APIs only	Full Wrapped REST API on Pro plan and above

Where the difference shows up: multi-product venues

Many Lightspeed customers run more than one Lightspeed product. A retailer with a cafe runs Lightspeed Retail and Lightspeed Restaurant. A golf club runs Retail in the pro shop and Restaurant in the clubhouse. A hospitality group runs Restaurant + eCommerce/Ecwid for online ordering. Each Lightspeed product manages its own gift card ledger; out of the box, a card sold through eCommerce isn't seamlessly redeemable at the Restaurant POS, and balance changes on one product don't propagate to the others. That's a structural gap, not a configuration gap.

Wrapped sits above all the Lightspeed products with a single canonical balance. The customer holds one card. Whichever Lightspeed product they redeem at — and whichever non-Lightspeed channel as well, including the Wrapped storefront, Apple Wallet, or a third-party eCommerce platform — the balance is right, in real time, every time.

The Wrapped storefront: a sales channel Lightspeed doesn't have

Lightspeed's native gift cards always live behind a Lightspeed product — you can only sell them where Lightspeed already runs. Wrapped includes a fully branded gifting storefront out of the box: hosted on your domain, configurable by you, optimised for gift cards and experience vouchers, with personalisation, scheduled delivery, and recipient-side reveal. You can run it as your primary online gifting channel even if you don't have Lightspeed eCommerce, alongside any Lightspeed POS, or in addition to a Shopify or BigCommerce store.

Where the difference shows up: features beyond cash gift cards

Native gift card features in Lightspeed are designed for the simplest case: a cash-value gift card sold and redeemed inside that product. Extending the program — experience vouchers (a wine tasting, a chef's table, a green-fee package), refund-to-credit at the POS, Apple/Google Wallet, branded marketing automation through Klaviyo or Myne, bulk corporate orders for employee rewards or B2B gifting — typically requires a dedicated platform. Wrapped covers all of those on the same ledger as the cash gift cards your Lightspeed customers already buy.

When the Lightspeed native option alone is enough

If you run exactly one Lightspeed product, only sell simple cash-value gift cards, never operate a non-Lightspeed channel, and don't need wallet integration, experience vouchers, or refund-to-credit, the native feature is fine. The moment a second Lightspeed product, a third-party POS, a hosted gifting storefront, or any of those extra capabilities is in scope — which is most growing brands — Wrapped is the obvious next step.

Frequently asked questions

Doesn't Lightspeed already have gift cards?: Yes — each Lightspeed product (Retail X-Series, Retail R-Series, Restaurant O/K/L-Series, eCommerce/Ecwid) has gift card features built in, but the implementations are siloed by product. A gift card sold through Lightspeed eCommerce isn't seamlessly redeemable at a Lightspeed Restaurant POS without bridging logic, and behaviour for partial redemption, expiry, and refund-to-credit varies between product lines. Wrapped solves the cross-product problem and adds the multi-channel, wallet, voucher, and marketing capabilities the native features don't cover.
Why use Wrapped if Lightspeed Retail already supports gift cards in the POS?: Three reasons. First, you get a unified balance ledger that spans every Lightspeed product (Retail, Restaurant, eCommerce) plus non-Lightspeed channels — Shopify, Square, Heartland, Hike, Bopple, BigCommerce, WooCommerce. Second, Wrapped ships its own branded gifting storefront, so you can sell gift cards and experience vouchers without depending on any eCommerce platform. Third, Wrapped adds capabilities the native gift card features don't cover: experience vouchers, store credit / refund-to-credit at the POS, Apple/Google Wallet, marketing automation through Klaviyo / Myne / Zapier, bulk gift card generation, and a full REST API.
Does Wrapped work with all Lightspeed POS versions?: Yes — Lightspeed Retail X-Series and R-Series, Lightspeed Restaurant O-Series, K-Series, and L-Series, and Lightspeed eCommerce (Ecwid). One Wrapped account spans them all, and gift card balances are canonical at the Wrapped layer rather than siloed inside each Lightspeed product.
What if I run Lightspeed Retail and Lightspeed Restaurant at the same venue?: This is exactly where Wrapped shines — venues like golf clubs, hotels, and cellar doors that operate a retail till and a hospitality till on the same property. Wrapped maintains one canonical balance, so a card sold in the pro shop is immediately redeemable in the clubhouse, and a partial redemption at lunch shows up at the pro shop till in real time. Same applies if you add Wrapped's storefront, Apple Wallet, or a third-party eCommerce platform later.

See the dedicated integration pages for Lightspeed Retail, Lightspeed Restaurant, and Lightspeed eCommerce, or browse the full list of POS and eCommerce integrations.